What happens
Screened first. Then priced.
We screen your home against the program rules before a quote is built. Rebated and non-rebated work sit on separate lines.
Victorian Energy Upgrades
Your ceiling insulation job in 5 steps.
Choose your home in 5 taps. The guide then shows what applies to it.
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The whole job
Your job in 5 steps
This is the general guide. Choose your home and it shows what applies to you.
Step 1 of 5
Your quote
We screen the home, then price the job. You sign once.
What you doSignature 1 of 3
You sign once: the quote.
Read it, accept it and book. Your contract is with Pro Insulation, the accredited provider.
What it costs you
The rebate comes off the price.
Our proposals show $1,482 for the average home and $2,104 for the same property in regional postcodes. Yours is worked out from the area insulated and where you live.
- The program sets a minimum customer co-payment of $200 including GST.
The $1,482 shown is an average for a 150 m² metro Melbourne home, not a cap. Your exact rebate is worked out for your ceiling and shown on your written quote. Subject to eligibility under the Victorian Energy Upgrades program.
Certificates will be created by Pro Insulation Corp Pty Ltd. Participation is voluntary. Pro Insulation does not represent the Victorian Government.
Next for youAccept the quote and book. Signature 1 of 3.
Asked at this step
Installing approved batt, blanket or rigid board insulation into an eligible attic ceiling. The program pays for the installation, not for anything that has to happen before it.
Each job has its own figure. It is worked out from the area insulated, the climate zone, the metropolitan or regional factor, a 25-year lifetime and the market price of certificates, where one certificate equals one tonne of greenhouse gas saved. Our proposals show $1,482 for the average home and $2,104 for the same property in regional postcodes.
The program sets a minimum customer co-payment of $200 including GST.
Step 1 is the eligibility check
Check my eligibilityStep 2 of 5
Electrical check
A licensed electrician checks the ceiling before anyone insulates it.
What happens
An electrician checks the ceiling.
A licensed electrician looks for unsafe wiring, prohibited lighting and any other electrical hazard in the ceiling space. It is done no earlier than 30 days before the work.
What you do
Nothing to sign. You get the report.
You and the installer both get a copy at least 24 hours before work begins. If a fault is found, the job does not start until it is fixed.
What it costs you
The check is a line in your quote.
It is mandatory evidence for every job, done by our contracted electricians. We carry the compliance risk, so we make sure the form is right.
- Fixing a fault is not rebated. It is a separate line.
Next for youNothing to sign. Read your copy of the report.
Asked at this step
Unsafe or prohibited wiring (split conduit is one example), prohibited lighting such as halogen downlights, solar PV or battery cables in the ceiling space, and any other electrical hazard there.
The job does not start. The fault is rectified to AS/NZS 3000 and AS/NZS 3019, a Certificate of Electrical Safety is issued where required, and then the job goes ahead.
No. We only accept a PIESA from our contracted electricians, for the reason in Q7: we carry the compliance risk and a non-compliant form means a rejected claim.
Step 3 of 5
Install day
The owner consents, we notify the regulator, then the crew installs.
What you doSignature 2 of 3
Before the day: the owner consent.
The property owner signs it at least 24 hours before the install. It lets us notify the Essential Services Commission, and we cannot start without it.
What happens
The day, by the clock.
Safety assessment first. Then the power is isolated, the insulation goes in and we record the evidence.
Tap a time to move the clock.
Times are illustrative. Your job runs to its own clock.
Good to know
The power is off while we work.
Power is isolated before work starts and we photograph it as evidence. Nothing is left behind: all waste comes out of the roof space.
Next for youSign the owner consent. Signature 2 of 3.
Asked at this step
The installer completes the safety assessment first, power is isolated, the insulation goes in, and we record photo and video evidence. A licensed electrician is on site if the PIESA requires it.
Yes. Power at the property is isolated before work starts and we photograph it as evidence. If anyone at home depends on life support equipment, tell us at booking (see E12).
Only installers certified by the Energy Efficiency Council as Certified Insulation Installers. The rule covers business owners, employees and subcontractors alike.
Step 4 of 5
Sign and pay
One last signature. The rebate is already off the invoice.
What happens
The rebate is already off your invoice.
You do not apply for anything. We handle the certificates and the regulator.
What you doSignature 3 of 3
You sign the VEEC assignment form.
It assigns the right to create the certificates for your job to us. That is what funds your rebate.
- You keep the PIESA copy, the warranty and the job records.
What it costs you
Then you pay the invoice.
The program sets a minimum customer co-payment of $200 including GST.
- Approved products carry a minimum 5-year warranty against defects.
Next for youSign the VEEC assignment form. Signature 3 of 3.
Asked at this step
Three times: the quote, the owner consent form and the VEEC assignment form. A fourth consent applies only where someone at home depends on life support equipment.
No. The discount comes off the invoice and we handle the certificates and the regulator.
The PIESA copy before the job, and the warranty and job records after it.
Step 5 of 5
Afterwards
The job can be inspected. The records and the risk stay with us.
What happens
The job can be inspected.
The Essential Services Commission regulates the program. It, WorkSafe Victoria and Energy Safe Victoria can inspect on install day and after.
What you do
You already agreed to inspections.
That consent is part of the assignment form you signed.
Good to know
The records and the risk are ours.
We keep the job records for 6 years from the install date. If the evidence falls short the claim is rejected, and we carry that risk.
Next for youKeep your copy of the paperwork.
Asked at this step
The Essential Services Commission regulates the program. WorkSafe Victoria and Energy Safe Victoria work with it, and all three can inspect on install day and after, including before certificates are created.
Six years from the install date.
The Essential Services Commission on (03) 9032 1310 or veu@esc.vic.gov.au, or Consumer Affairs Victoria on 131 450 for misleading claims.
Why Pro Insulation
3 things that stay with us
The contract
Your contract is with Pro Insulation, the accredited provider. We sign the compliance paperwork.
The crew
Only EEC Certified Insulation Installers work on your roof.
The risk
As the provider, we carry all the compliance risk.
Step 1 is the eligibility check
Tell us about the home and the ceiling. You get a written quote within 1 business day.
Check my eligibilityAlready have a quote? Call us with anything this guide did not answer. 1800 960 650
Still have a question?
Every question, answered
51 answers in one place. Search them, or pick a topic.
Eligibility
Yes, if it is a Victorian house, townhouse or villa (Class 1 building) or a unit in an apartment building (Class 2 sole occupancy unit), the ceiling space is uninsulated or under-insulated, any downlights are IC or IC-4 rated, and the home or the part being insulated was not built, renovated or extended in the last five years.
Yes. A space with no insulation counts as uninsulated.
Yes. A space with only reflective foil sheets hung below the roofing material counts as uninsulated.
Yes, if the existing uncompressed insulation averages below R2.0. The program's rule of thumb is less than 90 mm of uncompressed insulation, which is the standard joist height.
Homes built in the last five years, and homes where the part being insulated was built, renovated or extended in the last five years, do not qualify.
Downlights that are not IC or IC-4 rated, and so cannot be safely covered with insulation, rule the home out as it stands. They are replaced with IC or IC-4 fittings first, and the home then qualifies. Detail in Step 2.
Only apartments with their own ceiling space qualify, and in a multi-storey building that means top-storey apartments only.
Renters can take part, but the property owner must give written consent before any work, because that consent covers sharing job information with the regulator, WorkSafe and Energy Safe Victoria.
Power is isolated during the work, so written consent or a medical plan must be in place before the assessment starts, and we keep it with the job records.
Your quote
Installing approved batt, blanket or rigid board insulation into an eligible attic ceiling. The program pays for the installation, not for anything that has to happen before it.
Removal is not an activity under the program, so it can never attract the rebate. If old insulation has to come out, it is quoted as its own line.
We can insulate all of them. Only the attic ceilings attract the rebate, and each type is quoted on its own line so you can see exactly what the discount applies to.
With Pro Insulation. The program requires a contract between the accredited provider and the customer for every job.
The PIESA (pre-installation electrical safety assessment) is mandatory evidence for every job. As the provider, we carry all the compliance risk, and if the evidence is insufficient or non-compliant the rebate claim is rejected. Using our own contracted electricians means the form is completed correctly, by a licensed electrician employed by a Registered Electrical Contractor, every time.
Approved products must be installed at a minimum of R5.
Batts, rigid board and blanket insulation that are on the VEU product register, with a CodeMark certificate and a minimum 5-year warranty against defects. Foil-faced, combustible, blow-in and foaming products are not allowed.
The program sets a minimum customer co-payment of $200 including GST.
Each job has its own figure. It is worked out from the area insulated, the climate zone, the metropolitan or regional factor, a 25-year lifetime and the market price of certificates, where one certificate equals one tonne of greenhouse gas saved. Our proposals show $1,482 for the average home and $2,104 for the same property in regional postcodes.
There is no minimum or maximum area.
Electrical check
Unsafe or prohibited wiring (split conduit is one example), prohibited lighting such as halogen downlights, solar PV or battery cables in the ceiling space, and any other electrical hazard there.
A licensed electrician employed by a Registered Electrical Contractor, no earlier than 30 days before the work starts. You and the installer both get a copy at least 24 hours before work begins.
All mains cables in the ceiling must meet basic protection requirements, be RCD protected where required, and be thermoplastic insulated and sheathed (TPS) or an equivalent that meets the current Wiring Rules (AS/NZS 3000).
Only IC and IC-4 rated downlights can stay, because only they can be covered by insulation. CA-class, non-IC, do-not-cover and unmarked fittings, and halogen downlights, are replaced with IC or IC-4 fittings before the home qualifies.
The job does not start. The fault is rectified to AS/NZS 3000 and AS/NZS 3019, a Certificate of Electrical Safety is issued where required, and then the job goes ahead.
Only where the PIESA says so. When it does, a licensed electrician is on site and their identity is recorded with a geo-tagged photo.
Yes. Power at the property is isolated before work starts and we photograph it as evidence. If anyone at home depends on life support equipment, tell us at booking (see E12).
The PIESA checks for solar PV and battery cables in the ceiling space, and they must be dealt with safely before the install goes ahead.
No. We only accept a PIESA from our contracted electricians, for the reason in Q7: we carry the compliance risk and a non-compliant form means a rejected claim.
The activity cannot commence until the problem is fixed and the assessment is passed.
Install day
Three times: the quote, the owner consent form and the VEEC assignment form. A fourth consent applies only where someone at home depends on life support equipment.
It lets us send the job to the Essential Services Commission and lets the Commission share it with WorkSafe and Energy Safe Victoria. We cannot notify the regulator, and so cannot start, without it.
It must be completed no earlier than 30 days before work starts, so it reflects the ceiling as it is on the day.
The Essential Services Commission, WorkSafe and Energy Safe Victoria, as set out in the consent form and the program's privacy collection notice.
The installer completes the safety assessment first, power is isolated, the insulation goes in, and we record photo and video evidence. A licensed electrician is on site if the PIESA requires it.
Only installers certified by the Energy Efficiency Council as Certified Insulation Installers. The rule covers business owners, employees and subcontractors alike.
The installer records what is there and whether it will be removed completely or topped up. Removal is a separate line on the quote (see Q2).
They are the evidence the certificates depend on: installer and electrician identity, existing and installed R-values, power isolated, switchboard cable types, products installed, the ceiling before and after, and a floor plan with the total area.
Nothing. The after-video has to show insulation coverage and depth and that all waste has been removed from the roof space.
Sign and pay
It assigns the right to create the certificates for your job to us, which is what funds the discount already taken off your invoice. You also consent to take part in inspections.
No. The discount comes off the invoice and we handle the certificates and the regulator.
The PIESA copy before the job, and the warranty and job records after it.
Afterwards
The Essential Services Commission regulates the program. WorkSafe Victoria and Energy Safe Victoria work with it, and all three can inspect on install day and after, including before certificates are created.
An inspection looks at the installation itself, on the day or afterwards. An audit checks the provider: the Commission conducts assurance and compliance audits of accredited providers under the Victorian Energy Efficiency Target Act.
The records for your job: consent, assignment form, tax invoice, signed PIESA and installer safety assessment, geo-tagged photos, video and the floor plan. The Commission can ask for them, often during certificate assessment.
Six years from the install date.
The Commission can take compliance and enforcement action, and its public register lists the outcomes, including suspensions and revocations of accreditation.
The Essential Services Commission on (03) 9032 1310 or veu@esc.vic.gov.au, or Consumer Affairs Victoria on 131 450 for misleading claims.
Timing and price
This topic is our read of the market. It is not a statement from the Essential Services Commission.
Only one: you need to be ready to complete the electrical inspection and sign the forms promptly.
Choosing a provider
The accredited provider holds the contract with you, signs the compliance paperwork and carries the risk if a claim fails. A sell-only company takes your booking and passes the job to someone else. You need to know which of those is signing your forms.
No. The electrician performs the inspection to our brief, on our forms, under our compliance process, and we hold the evidence. They do not sell, install or manage your job. That is why the PIESA sits in our quote. See Step 2.
Five: who is the accredited provider named on the forms, who holds the installer credential on site, who does the electrical inspection and who pays for it, what is rebated and what is invoiced separately, and what happens if the claim is rejected.